We seek a versatile Systems and Network Administrator to manage our infrastructure while providing advanced technical support to customers. You will troubleshoot complex OS-level issues, resolve network miscongurations, and ensure seamless deployment of servers across our global network. This role requires expertise in Linux/Windows systems, Proxmox virtualization, Juniper/Arista switching, and a customer-rst mindset.
Key Responsibilities
Customer Support & Systems Administration
Resolve escalated customer tickets involving OS crashes, boot failures, network lockouts (e.g., rewall/routing miscongurations), and bare metal/IPMI issues.
Diagnose and repair issues across diverse OS environments (Windows Server, Linux distributions).
Perform forensic analysis on VM/bare metal instances to identify root causes (e.g., kernel panics, driver conicts).
Collaborate with L1 support to document solutions and improve troubleshooting workows.
Infrastructure Management
Manage Proxmox virtualization clusters across global data centers, including resource allocation, storage, and live migrations.
Deploy and congure bare metal servers using DCIM/IPMI tools, ensuring hardware health and rmware updates.
Security & Compliance
Enforce network security policies (ACLs, rewall rules, etc) and patch vulnerabilities in hypervisors/hosts.
Schedule and patch updates to network switches when appropriate.
Required Skills & Experience
3+ years in systems/network administration (hosting or cloud provider environment is a plus).
Proxmox/KVM virtualization expertise (cluster management, storage, live migration, provisioning, image templates).
Prociency with DCIM tools and IPMI for bare metal management.
Strong troubleshooting skills for Linux/Windows OS issues (systemd, kernel logs, Windows Event Viewer, RDP).
Familiarity with IP address management (IPAM) and subnet allocation.
Ability to communicate technical details clearly to non-technical customers.
Nice to Have:
Certications: Juniper (JNCIA/JNCIS), Arista (ACE), RHCE, CCNA, or Proxmox.
Experience with Juniper Junos OS and Arista EOS (VLANs, LACP, IPMI).
Experience with network monitoring tools (LibreNMS, Zabbix, Grafana, Cacti, Noction NFA).
Scripting/automation skills (Bash, Python, Ansible) are a plus but not required.
Systems/network administration, Proxmox/KVM virtualization expertise, DCIM tools, IPMI for bare metal management, Linux troubleshooting (systemd, kernel logs), Windows troubleshooting (Event Viewer, RDP), IP address management (IPAM), Cluster management, Storage management, Live migration.