We are seeking a highly experienced D365 Customer Insights Consultant with 9+ years of expertise in CI-Data and CI-Journeys. The ideal candidate will have strong technical implementation and configuration skills, proficiency in data integration, and hands-on experience with Power Platform tools. This role requires the ability to design and implement data unification, segmentation, and customer journey solutions while ensuring system stability and performance.
Need a consultant on below who can walk through the deck with the client.
9+ years of experience working with D365 Customer Insights (Data and Journeys), with a strong focus on technical implementation and configuration.
In-depth understanding of data unification, segmentation, and profile creation within CI-Data.
Proficiency in data integration with CI-Data using connectors, API calls, and custom ETL pipelines.
Hands-on experience with Power Platform tools, including Power Automate, Power Apps, and Dataverse.
Strong skills in JavaScript, Power FX, or other scripting languages used for CI customization and plug-in development.
Lead and implement technical solutions within D365 CI Data and Journeys to meet client requirements.
Design and configure CI data unification, ingestion pipelines, and segmentation models to create comprehensive customer profiles.
Develop, test, and deploy customizations, workflows, and plugins to enhance CI functionality.
Troubleshoot and resolve technical issues within CI-Data and CI-Journeys environments, focusing on data integrity, performance, and system stability.
Proven track record in customer journey mapping, marketing automation, and campaign management.
Understanding of marketing and customer experience principles and how they apply to customer engagement within CI-Journeys.
Strong analytical and problem-solving skills, with experience using CI data analytics to drive business insights.
Excellent written and verbal communication skills for liaising with stakeholders and clients.
D365 Customer Insights, CI-Data, CI-Journeys, Data Unification, Segmentation, Profile Creation, Data Integration, Connectors, API Calls, ETL Pipelines, Power Platform, Power Automate, Power Apps, Dataverse, JavaScript, Power FX, Plug-in Development, Technical Solution Design, Implementation, Configuration, Customer Journey Mapping, Marketing Automation, Campaign Management, Troubleshooting, Performance Optimization, System Stability, Data Analytics, Business Insights, Problem-Solving, Stakeholder Communication, Client Communication.