We are looking for a highly skilled MS Dynamics CRM Lead with 7+ years of experience in customizing and configuring Dynamics 365 across various customer engagement modules. The ideal candidate should have expertise in C#, Microsoft Dataverse, Power Platform, and Azure Cloud solutions. Experience in the banking domain and Dynamics 365 Omnichannel Voice/Telephony integration is preferred. Strong communication, leadership, and problem-solving skills are essential.
Qualifications and Requirements:
Graduate in any discipline with IT related course.
7+ years of experience in customizing and configuring Microsoft Dynamics 365 across various customer engagement modules, such as Service Module, Sales, Customer Services, Field Services, Marketing, Project Service, and other solutions of Power Platform.
7+ years of experience in programming with C#, with a Strong understanding of Object-Oriented Programming, and domain-driven design.
Experience in Banking domain is preferable.
Possess a solid understanding of Microsoft Dataverse, Power Apps (Model-driven Apps, Canvas Apps, Power Pages), Power BI, and Power Automate.
Highly desirable to have experience in Microsoft Azure Cloud solutions development, including Azure Functions, Logic Apps, Web Apps, Azure Cognitive Services, Azure Artificial Intelligence, Bot Framework, etc.
Have proven experience in MS Dynamics 365 technical architecture design.
Be able to troubleshoot MS Dynamics 365 issues, perform root cause analysis, and provide long-term solutions.
Should have been involved in at least 4-5 CRM implementations.
Experience in Dynamics 365 Customer Service Omnichannel, particularly experience in setting up and integrating the Voice/Telephony channel is MUST.
Good communication & customer-facing skills.
Ability to lead and mentor team members.
Certification in Microsoft Dynamics preferred.
Excellent English communication skills (spoken and written).
Experience in portal and web development using ASP.NET Core is an advantage.
Microsoft Dynamics 365, Service Module, Sales, Customer Services, Field Services, Marketing, Project Service, Power Platform, C#, Object-Oriented Programming, domain-driven design, Microsoft Dataverse, Power Apps, Model-driven Apps, Canvas Apps, Power Pages, Power BI, Power Automate, Microsoft Azure, Azure Functions, Logic Apps, Web Apps, Azure Cognitive Services, Azure Artificial Intelligence, Bot Framework, MS Dynamics 365 technical architecture, Troubleshooting, CRM implementations, Dynamics 365 Customer Service Omnichannel, Voice/Telephony integration, Communication skills, Customer-facing skills, Team leadership, Mentoring, Microsoft Dynamics certification, English communication, ASP.NET Core, Portal development, Web development.