We are seeking a versatile and dedicated Software Documentation and QA Specialist to join our dynamic team. This role is integral to ensuring our enterprise-grade software product is well-documented, thoroughly tested, and easily understood by our customers. The ideal candidate will be a blend of a Software Documentation Specialist, Quality Assurance (QA), and Customer Success Manager.
Key Responsibilities
Documentation and Customer Support:
Write comprehensive tutorials and knowledgebase (KB) articles to support our enterprise-grade software product.
Develop and maintain a robust knowledge base, ensuring all content is clear, concise, and user-friendly.
Provide high-level support to customers, helping them understand and effectively use the software.
Act as a Customer Success Manager, addressing customer queries and ensuring a positive user experience.
Quality Assurance:
Conduct thorough QA on the initial version of the software, trigger errors on client application.
Collaborate with internal teams to communicate and resolve defects.
Transition from QA to focus on creating detailed and accurate documentation after the first 2-3 months.
Qualifications:
Proven experience in software documentation, technical writing, or a similar role.
Basic understanding of SaaS QA and incident reporting.
Ability to write clear, concise, and comprehensive documentation and tutorials.
Experience in customer support or success management is a plus.
Excellent communication skills, both written and verbal.
Strong analytical and problem-solving skills.
Familiarity with enterprise-grade software products is preferred.
Attention to detail and a commitment to quality.
Desired Skills:
Proficiency in using documentation tools and platforms.
Error identification and reporting.
Ability to understand and explain technical concepts.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Technical Writing, Software Documentation, Customer Support, Quality Assurance (QA), SaaS QA and Incident Reporting, Error Identification and Reporting, Knowledge Base Management, Communication Skills, Technical Concept Explanation, Organizational Skills.